Services
'Per Shot' Program
The "Per Shot" payment program cuts down the initial cash outlay to a fraction of the full purchase price, and charging a small fee per exam. » READ MORE
Offsite Storage
For security and availability considerations, especially arising from recent federal regulations, Viztek offers offsite secure storage of medical images. » READ MORE
Warranty
Viztek offers a wide variety of warranties on its solutions, products and services.
READ MORE
Training
Viztek offers various training programs out of the Jacksonville-based office. » READ MORE
Customer Service
Viztek is commited to supporting its software products and offers differing levels of customer technical support, including a 24x7plan. » READ MORE
'Per Shot' Program
Although the purchase of the Onyx-RAD digital radiology tools makes great financial sense by drastically cutting costs while increasing patient workflow (and thus revenue), Viztek realizes that it is not possible with every budget to purchase the entire system outright. The "Per Shot" payment program alleviates this condition by cutting the initial cash outlay to a fraction of the full purchase price, and charging a small fee per exam.
The benefit of this program is twofold: the smaller initial investment and the flexibility to discontinue use of the system in the future without having purchased the entire system up front.
Offsite Storage
For security and availability considerations, especially arising from recent federal regulations, Viztek offers offsite secure storage of medical images. A software module is attached to an Onyx-RAD Server and automatically sends secondary copies of the Center's exams to a secure location at Viztek. These transmissions can be scheduled for off-times to avoid network congestion during busy periods.
Exams are stored on dedicated servers here at Viztek, Inc. in sunny Florida. Should the exams in your secondary backup ever be needed, they are available immediately, minimizing downtime and assuring your institution's continued workflow.
Viztek Warranty
Warranties are available from Viztek on hardware purchased as part of an Onyx-RAD installation. This includes Orex PcCR scanners, Howtek scanners, and computer hardware. We utilize computer hardware from Compaq and Dell due to their quick response times and unsurpassed service.
Training
The training sessions are valuable to new customers, existing facilities with new employees, and dealers who offer Viztek products. Truly knowing the full capabilities of the POC CR system and Opal-PACS solution can significantly benefit any facility's efficiency and production. The courses are offered in several different packages throughout the year to accommodate a wide range of attendants.
Viztek Customer Service
Viztek is commited to supporting its software products and offers differing levels of customer technical support, including a 24x7plan. Customer Service includes everything from simple usage questions (“what does this button do?”) to complex situations (“how do we set up MRI exams from one modality to automatically route to another site and appear as ‘READ’ on our workstations?”) to software upgrades incorporating new features and refinement of old ones.
